Fiber Connect’s IT Division offers the following services to subscribers and nonsubscribers:

• Residential and commercial WiFi mesh installation

• Residential and commercial WiFi analysis and troubleshooting

• Installation and setup of devices*

• Troubleshooting, diagnosis and repair of desktops and laptops. Troubleshoot software and hardware related issues*

• Troubleshooting, diagnosis and repair of device issues for cell phones, tablets, printers, TVs, smart applicances, game consoles etc**

• Streaming service setup

• Virus/malware investigation, diagnosis and removal***

• Consultation on various topics including but not limited to cloud services/data backup, applications, recommendations for new devices and more

*Some smart appliances such as HVAC equipment, and alarm systems cannot be installed by Fiber Connect.

**Since Fiber Connect does not directly support third-party devices, we cannot guarantee we will be able to fix the issue.

***We are not a licensed security firm. We cannot guarantee we can resolve the issue without permanent loss of user data if it was not properly backed up.

Contact

Fiber Connect IT specialists can assist remotely or on-site. You can also drop off a device at Fiber Connect’s office, 29 Pumpkin Hollow Rd, Egremont, for repair (please phone first).

Contact our IT Division via support@bfcma.com (your email triggers a support ticket) or phone at 413.429.4555 to schedule an appointment.

Pricing

Fiber Connect’s IT services are a billable charge with a one-hour minimum (in 30-minute increments thereafter). Find hourly rates for senior and junior-level general IT, IT equipment support/repair, and our remote customer help-desk technician here.